Articles by Ronan Pinho

• Retention strategy · 2026-07-06

  The Quarterly Business Review (QBR): A Playbook to Stop Account Churn

• Retention strategy · 2026-07-06

  Customer Success Playbooks: A Library Mapped to Every Churn Signal

• Retention strategy · 2026-07-06

  Customer Success Metrics: The KPIs That Actually Predict Retention

• Retention strategy · 2026-07-06

  Customer Health Score: How to Build One That Actually Predicts Churn

• Reduce churn · 2026-07-06

  Involuntary Churn: How to Recover Failed Payments Before They Cancel

• Metrics · 2026-07-06

  Net Revenue Retention (NRR): The Formula, Benchmarks, and How to Improve It

• Metrics · 2026-07-06

  LTV to CAC Ratio: What a Healthy Ratio Is and How Churn Moves It

• Metrics · 2026-07-06

  Gross Revenue Retention (GRR): The Formula and Why It Differs From NRR

• Metrics · 2026-07-06

  Customer Lifetime Value (CLV): How to Calculate LTV for SaaS

• Metrics · 2026-07-06

  Customer Cohort Analysis: How to Read Retention Curves and Act on Them

• Retention strategy · 2026-05-27

  Onboarding to Reduce Churn: 7 Data-Backed Plays for 2026

• Voluntary churn · 2026-05-12

  Preventing Customer Churn Strategies: 9 Plays for SaaS in 2026

• Metrics · 2026-05-05

  Machine Learning Algorithms For Churn Prediction: 5 Ranked for SaaS

• Retention strategy · 2026-04-28

  Churn Prediction Software: Guide to Signals & ROI

• Metrics · 2026-04-21

  Annual Churn Rate from Monthly Churn: Formula, Table & Benchmarks

• Voluntary churn · 2026-04-15

  Minimize Customer Churn: A Diagnostic-First Playbook

• Voluntary churn · 2026-04-06

  Churn Reduction Strategies: A Root-Cause Playbook for SaaS

• Retention strategy · 2026-03-31

  Best Customer Retention Software for SaaS (Ranked by Use Case)

• Retention strategy · 2025-10-06

  SaaS Customer Retention Strategy: The Definitive, Conversion-Ready Guide

• Retention strategy · 2026-03-24

  Customer Retention Rate Formula: How to Calculate CRR in SaaS (2026)

• Voluntary churn · 2026-03-17

  How to Reduce Churn Rate in SaaS: The Complete Playbook (2026)

• Retention strategy · 2026-03-10

  What Is Customer Retention Rate? Formula, Benchmarks & SaaS Guide

• Voluntary churn · 2026-03-02

  How to Reduce Customer Churn: The Complete Root-Cause Playbook

• Reduce churn · 2026-02-24

  How to Reduce Churn in SaaS: Root-Cause Playbook for Every Customer Segment

• Retention strategy · 2026-02-17

  Customer Retention Management Features: The 12 Must-Haves for SaaS Teams

• Metrics · 2026-02-12

  How to Calculate SaaS Churn Rate: Step-by-Step Guide + Calculator

• Metrics · 2026-02-07

  SaaS Churn Rate Formula: How to Calculate and Reduce Customer Churn

• Retention strategy · 2026-01-30

  Average Customer Retention Rate By Industry: 2026 Benchmarks

• Retention strategy · 2025-11-12

  Customer Retention and Churn Benchmarks by Industry

• Retention strategy · 2025-11-03

  customer retention software for saas: Why Retention Software Defines SaaS Success

• Retention strategy · 2025-10-16

  Retention Breakthrough: How Customer Retention Management Software Drives SaaS Growth to ≥ 100 % NRR